Refund Policy

Monthly subscriptions

Appilume subscriptions are billed in advance on a monthly recurring basis. You may cancel at any time from your billing area or by contacting support. Cancellation stops the next renewal; access remains available through the end of the paid billing period.

Refund requests

We review refund requests individually. A request should be sent within 14 days of the charge and include the account email, invoice reference and a short explanation. We may grant a refund where the service could not be provided, there was a duplicate or unauthorized charge, or where required by applicable law.

Approved refunds are issued to the original payment method when technically possible. Your payment provider may require additional processing time before the credit appears.

Build credits and service usage

Where build credits or other paid service capacity have been materially used, this may affect the amount eligible for a discretionary refund. This does not limit rights that cannot be excluded under applicable law.

Chargebacks

Please contact us first so we can investigate and resolve a billing issue promptly. If you submit a chargeback, we may temporarily restrict the affected account while the payment provider reviews the dispute.